Terms and Conditions

Jorvar operates an online marketplace connecting customers with participating food vendors and, where applicable, delivery personnel.

The Platform may allow customers to:

• Browse food and products;
• Search for vendors and products;
• Place orders;
• Order using voice recordings;
• Type an order or request;
• Select products and options by clicking through the Platform;
• Make electronic payments;
• Track orders where tracking is available;
• Communicate with vendors or delivery personnel; and
• Receive food and other products through available delivery services.

Unless expressly stated otherwise, Jorvar is a marketplace and technology platform and is not the manufacturer or preparer of food sold by third-party vendors.

You must provide accurate and current information when using Jorvar.

By using the Platform, you confirm that:

• You are legally capable of entering into an agreement;
• Information provided by you is accurate;
• You will use the Platform only for lawful purposes;
• You will protect your account credentials; and
• You will comply with these Terms and applicable laws of Ghana.

Where a user is under the applicable legal age to independently enter into contracts, use of the Platform should be undertaken with appropriate parental or guardian involvement.

Some Jorvar features may require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your login information;
• Providing accurate account information;
• Keeping your information updated;
• All activity conducted through your account; and
• Informing Jorvar promptly if you believe your account has been accessed without authorization.

Jorvar may suspend or terminate an account where there is reasonable evidence of fraud, abuse, unlawful activity, security risks, or violation of these Terms.

Jorvar may provide three primary methods of placing an order:

4.1 Voice Ordering

Customers may use the voice-ordering feature to record spoken instructions describing the food or products they wish to order.

4.2 Typing

Customers may type their desired order, search for products, communicate their requirements, or enter other order information.

4.3 Click-to-Order

Customers may browse available vendors and products and place orders by selecting products, quantities, options, and other available choices through the Platform.

Customers may choose whichever ordering method is most convenient.

Jorvar provides a voice-ordering feature that allows customers to record spoken instructions when ordering food.

When you use this feature:

• Your voice may be recorded and processed to understand your request;
• Your recording may be converted into text or structured order information;
• Voice recognition or artificial-intelligence technology may be used to process your recording;
• Your voice recording will be retained for no longer than 8 hours after it is created;
• After the applicable 8-hour retention period, the voice recording will be automatically deleted from Jorvar's systems, subject to limited technical backups or retention required by applicable law;
• Information generated from the recording, such as a transcription or confirmed order details, may be retained separately where necessary to process your order, provide customer support, resolve disputes, maintain transaction records, prevent fraud, improve the service, or comply with legal obligations;
• Authorized third-party technology providers may process voice recordings where necessary to provide the voice-ordering functionality;
• Voice recognition technology may occasionally misunderstand spoken instructions because of background noise, pronunciation, accents, language variations, or technical limitations; and
• Where the Platform provides an order-review or confirmation stage, you should review the order before submitting it.

The 8-hour retention period applies specifically to the voice recording itself. It does not necessarily apply to an order, transaction, account information, or text/transcription generated from the recording.

You may use typing or click-to-order instead of voice ordering at any time.

Submitting an order does not automatically guarantee acceptance by the vendor.

An order becomes confirmed when the Platform and/or relevant vendor accepts the order, as applicable.

Customers should carefully review:

• Vendor name;
• Food or product selected;
• Quantity;
• Special instructions;
• Delivery address;
• Delivery charges;
• Service charges;
• Total price; and
• Other relevant information

before confirming an order.

A vendor may accept, reject, or cancel an order for legitimate reasons, including:

• Food or product unavailability;
• Vendor operating hours;
• Technical problems;
• Incorrect or incomplete order information;
• Delivery limitations;
• Payment problems;
• Suspected fraudulent activity;
• Unforeseen operational circumstances; or
• Other reasonable circumstances.

Where an order has already been paid for and cannot be fulfilled, an applicable refund may be processed in accordance with Jorvar's refund procedures and applicable law.

Food and products available through Jorvar may be supplied by independent third-party vendors.

Vendors are responsible for providing accurate information about their products.

Jorvar may display information including:

• Product names;
• Ingredients;
• Prices;
• Product descriptions;
• Images;
• Allergen information;
• Nutritional information; and
• Availability.

However, Jorvar does not guarantee that all information supplied by vendors will always be complete, accurate, or current.

Customers with allergies, intolerances, dietary restrictions, or other special requirements should confirm relevant ingredients and preparation information directly with the vendor before ordering.

Prices displayed on Jorvar may include or exclude delivery fees, service charges, taxes, or other applicable charges depending on how the checkout process is presented.

The applicable total amount should be displayed before the customer confirms the order.

Jorvar and vendors may change prices or fees from time to time.

Changes generally will not affect an order that has already been confirmed, except where permitted by applicable law or where an obvious pricing error has occurred.

Jorvar may support payment methods including:

• Mobile money;
• Debit or credit cards;
• Bank payments;
• Electronic payment services; and
• Other payment methods introduced on the Platform.

Payments may be processed by third-party payment service providers.

By submitting a payment, you authorize the applicable payment provider and Jorvar, where applicable, to process the transaction necessary to complete your order.

Payment information may be processed in accordance with the privacy policies and security practices of the relevant payment provider.

Refund eligibility may depend on the circumstances of the order.

A refund may be considered where:

• A vendor cancels an order;
• Jorvar cancels an order;
• Payment was successfully completed but the order could not be fulfilled;
• A customer was charged incorrectly;
• A duplicate payment occurred; or
• A refund is otherwise required under applicable law or Jorvar's refund policy.

Refunds will normally be returned using the original payment method where reasonably possible.

Delivery times shown on the Platform are generally estimates unless expressly stated otherwise.

Delivery may be affected by:

• Traffic;
• Weather;
• Road conditions;
• Vendor preparation time;
• Availability of delivery personnel;
• Incorrect delivery information;
• Customer unavailability;
• Technical problems;
• High demand; or
• Circumstances outside Jorvar's reasonable control.

Customers are responsible for providing a valid and accurate delivery address and being reasonably available to receive their orders.

Vendors using Jorvar are responsible for:

• Preparing food in accordance with applicable food-safety requirements;
• Maintaining legally required licenses and permits;
• Providing accurate product information;
• Providing accurate pricing and availability;
• Properly preparing accepted orders;
• Complying with applicable Ghanaian laws; and
• Addressing legitimate food-quality or preparation concerns relating to their products.

Jorvar may suspend or remove a vendor that violates Platform rules or applicable law.

You must not use Jorvar to:

• Commit fraud;
• Place false or malicious orders;
• Abuse refunds or promotional offers;
• Harass vendors, delivery personnel, customers, or Jorvar staff;
• Submit threatening or unlawful content;
• Attempt unauthorized access to the Platform;
• Introduce malware or malicious software;
• Impersonate another person;
• Abuse voice ordering;
• Use automated systems to interfere with the Platform;
• Collect another person's personal information without authorization; or
• Conduct any activity prohibited by Ghanaian law.

Jorvar may provide:

• Discount codes;
• Promotional offers;
• Referral programs;
• Loyalty rewards;
• Free-delivery promotions; and
• Other promotional campaigns.

Each promotion may have additional terms, eligibility requirements, expiry dates, usage limits, and other restrictions.

Jorvar may withdraw or modify promotions where permitted by law.

The Jorvar name, logo, branding, software, Platform design, graphics, text, interfaces, features, and other proprietary materials are owned by or licensed to Jorvar unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit Jorvar's proprietary materials without authorization.

Jorvar may use or integrate with third-party services, including:

• Payment providers;
• Mapping and location services;
• Voice-recognition services;
• Artificial-intelligence services;
• Cloud-hosting providers;
• Analytics providers;
• SMS and communication providers; and
• Other technology providers.

Third-party services may have their own terms and privacy policies.

Jorvar aims to provide a reliable Platform but does not guarantee that the Platform will always be available, uninterrupted, or error-free.

Temporary interruptions may occur because of:

• Maintenance;
• Software updates;
• Technical failures;
• Network problems;
• Cybersecurity incidents;
• Third-party service failures; or
• Circumstances beyond Jorvar's reasonable control.

To the extent permitted by applicable law, Jorvar shall not be responsible for losses arising directly from:

• Food preparation or quality issues attributable to an independent vendor;
• Incorrect information supplied by customers or vendors;
• Delays caused by circumstances outside Jorvar's reasonable control;
• Incorrect delivery information supplied by customers;
• Third-party payment failures;
• Third-party technology failures; or
• Unauthorized account access caused by failure to protect account credentials.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under Ghanaian law.

To the extent permitted by law, you agree to indemnify Jorvar, its officers, employees, contractors, and authorized partners against claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your unlawful use of the Platform;
• Your violation of these Terms;
• Your fraudulent or abusive conduct; or
• Your infringement of another person's rights.

Jorvar may suspend or terminate access to an account where reasonably necessary because of:

• Fraud;
• Abuse;
• Violation of these Terms;
• Illegal activity;
• Security concerns;
• Repeated misuse of the Platform; or
• Other legitimate reasons.

You may stop using the Platform at any time.

Your use of Jorvar is also governed by the Jorvar Privacy Policy.

The Privacy Policy explains how Jorvar collects, uses, stores, protects, and deletes personal information, including information associated with voice ordering.

In particular, voice recordings used for voice ordering are retained for no longer than 8 hours, subject to the exceptions described in the Privacy Policy.

Jorvar may update these Terms from time to time.

Where appropriate, significant changes may be communicated through the Platform, email, notification, or other reasonable means.

Your continued use of Jorvar after updated Terms become effective constitutes acceptance of the updated Terms, subject to applicable law.

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Ghana.

Disputes arising from your use of Jorvar or these Terms shall be handled in accordance with applicable Ghanaian law.

For questions, complaints, or concerns regarding these Terms:

Jorvar
Ghana
Email: Jorvarfood@gmail.com
Website: Jorvarfood.com