Privacy Policy

Depending on how you use Jorvar, we may collect the following categories of information.

1.1 Account Information

This may include:

• Name;
• Phone number;
• Email address;
• Password or authentication information;
• Account preferences; and
• Other information required to create and maintain your account.

1.2 Order Information

When you place an order, we may collect:

• Food and products ordered;
• Vendor information;
• Order amount;
• Order date and time;
• Delivery address;
• Delivery instructions;
• Order status;
• Transaction information;
• Refund information; and
• Customer support information relating to the order.

1.3 Voice Recordings

Jorvar provides voice ordering.

When you choose to use this feature, we may collect and temporarily process your voice recording to understand and process your order.

Voice recordings are retained for no longer than 8 hours after they are created.

After the applicable 8-hour period, the voice recording is automatically deleted from Jorvar's systems, subject to limited technical backups or circumstances where retention is required by applicable law.

Jorvar does not intend to retain voice recordings indefinitely.

The voice recording may be converted into text or other order information. Information generated from the voice recording may be retained separately where necessary for legitimate business purposes, including:

• Processing your order;
• Providing customer support;
• Resolving disputes;
• Maintaining transaction records;
• Preventing fraud;
• Improving the Platform; and
• Complying with legal obligations.

The deletion of the voice recording does not necessarily mean that all information derived from it is immediately deleted.

1.4 Location Information

Where necessary and where you provide the relevant permissions, Jorvar may collect location information to:

• Determine delivery locations;
• Help vendors or delivery personnel locate customers;
• Provide order tracking;
• Improve delivery services; and
• Provide location-related Platform functionality.

You may be able to control location permissions through your device settings.

1.5 Device and Technical Information

We may automatically collect certain technical information, including:

• IP address;
• Device type;
• Operating system;
• Browser type;
• App version;
• Device identifiers;
• Network information;
• Log information; and
• Technical information relating to your use of the Platform.

1.6 Communications

If you contact Jorvar, we may retain information contained in communications such as:

• Customer-support messages;
• Emails;
• Complaints;
• Feedback;
• Order-related communications; and
• Other correspondence.

Jorvar may use personal information to:

• Create and manage customer accounts;
• Process food orders;
• Process payments;
• Facilitate delivery;
• Communicate with customers;
• Communicate with vendors and delivery personnel;
• Provide voice ordering;
• Convert voice instructions into order information;
• Provide customer support;
• Handle refunds and complaints;
• Verify transactions;
• Prevent fraud and abuse;
• Maintain Platform security;
• Improve Platform performance;
• Analyze usage and trends;
• Send service-related notifications;
• Provide promotional communications where permitted;
• Comply with legal obligations; and
• Protect Jorvar, users, vendors, and other persons.

Voice ordering is an optional feature.

You can order using voice, typing, or click-to-order functionality.

When you use voice ordering, the Platform may:

• Receive your voice recording;
• Temporarily store the recording;
• Process the recording;
• Convert the spoken request into text or structured order information;
• Use the resulting information to prepare your order; and
• Delete the voice recording after no more than 8 hours.

Voice recordings may be processed through authorized third-party technology providers where necessary to provide the voice-ordering service.

Jorvar will take reasonable steps to ensure that such providers process information in accordance with applicable contractual and legal requirements.

The primary purpose of collecting and temporarily processing a voice recording is to provide the voice-ordering functionality requested by the customer.

Voice recordings may also be temporarily processed for:

• Order verification;
• Troubleshooting;
• Customer support;
• Fraud prevention;
• Security;
• Service reliability; and
• Compliance with applicable legal requirements.

We will not retain the voice recording longer than necessary for these purposes, subject to the stated maximum retention period and lawful exceptions.

Different categories of information may have different retention periods.

Voice recordings

Maximum ordinary retention period: 8 hours.

Voice recordings are automatically deleted after the applicable 8-hour period.

Order and transaction information

Order and transaction information may be retained for longer because it may be necessary for:

• Accounting;
• Tax;
• Customer support;
• Refunds;
• Dispute resolution;
• Fraud prevention;
• Business records; and
• Legal or regulatory requirements.

Account information

Account information may be retained while your account remains active and for an appropriate period afterward where necessary for legitimate business, legal, security, or dispute-resolution purposes.

We aim to retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

Jorvar may share relevant information with trusted third parties where necessary to provide the Platform.

These parties may include:

Food Vendors

Relevant order information may be shared with the vendor responsible for preparing your order.

Delivery Personnel

Information necessary to complete delivery may be shared with the relevant delivery person.

This may include your name, phone number, delivery location, and order information where necessary.

Payment Providers

Payment information may be processed through third-party payment providers.

Technology Providers

We may use third-party providers for:

• Hosting;
• Cloud infrastructure;
• Voice processing;
• Artificial intelligence;
• Analytics;
• Maps and location services;
• Communications;
• Security; and
• Other Platform functions.

Legal and Regulatory Authorities

Jorvar may disclose information where required or permitted by applicable law, court order, regulatory requirement, or lawful government request.

Jorvar does not sell customer personal information merely for the purpose of selling personal information to third parties.

Jorvar may use third-party payment providers to process payments.

Depending on the payment method, the payment provider may collect and process payment information such as card or mobile-money details.

Jorvar will use reasonable measures to protect payment-related information under its control.

You should also review the applicable privacy policy of the payment provider you use.

Jorvar may use cookies, device identifiers, local storage, analytics technologies, and similar technologies to:

• Keep users logged in;
• Remember preferences;
• Improve Platform functionality;
• Understand how users interact with the Platform;
• Detect security issues; and
• Improve performance.

You may be able to control cookies through your browser or device settings, although disabling certain technologies may affect Platform functionality.

Jorvar may send service-related communications such as:

• Order confirmations;
• Delivery updates;
• Payment notifications;
• Security alerts;
• Account notifications; and
• Customer-service messages.

Where permitted by law, Jorvar may also send promotional communications.

You may be able to opt out of promotional communications through the unsubscribe mechanism provided or through your account settings.

Opting out of promotional communications does not necessarily stop essential service communications.

Jorvar takes reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access;
• Loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction; and
• Other unauthorized processing.

However, no internet-based system can be guaranteed to be completely secure.

Customers should also protect their passwords, devices, and account credentials.

If Jorvar becomes aware of a personal-data security incident, we will assess the incident and take appropriate steps in accordance with applicable law.

Where legally required, Jorvar may notify affected individuals and/or relevant authorities.

Jorvar is not intended to encourage children to independently enter into transactions without appropriate parental or guardian involvement.

If we become aware that personal information has been collected from a child in circumstances where such collection is not legally permitted, we may take reasonable steps to delete the information.

Subject to applicable Ghanaian law, you may have rights relating to your personal information, including rights to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion where legally applicable;
• Object to certain processing;
• Request restriction of certain processing;
• Withdraw consent where processing is based on consent;
• Request information about how your personal information is processed; and
• Lodge a complaint with the appropriate data-protection authority where applicable.

Some rights may be subject to legal or operational limitations.

To exercise a privacy right, contact Jorvar using the contact information provided below.

Because Jorvar's ordinary voice-recording retention period is no more than 8 hours, a voice recording may already have been automatically deleted by the time a customer submits a request.

Where the recording still exists within the applicable retention period, customers may contact Jorvar to request information concerning its processing, subject to applicable law.

Information derived from the voice recording, such as an order or transcription, may be retained separately where there is a lawful reason to retain it.

Some technology providers used by Jorvar may process information outside Ghana.

Where personal information is transferred or processed outside Ghana, Jorvar will take reasonable steps to ensure that applicable data-protection requirements are considered and appropriate safeguards are used where required.

Jorvar may contain links to third-party websites or services.

Jorvar is not responsible for the privacy practices of independent third parties.

Customers should review the privacy policies of third-party services before providing them with personal information.

Jorvar may update this Privacy Policy periodically.

Where significant changes are made, Jorvar may provide notice through the Platform, email, notification, or another reasonable method.

The "Last Updated" date at the beginning of this Privacy Policy will indicate when the policy was most recently updated.

For privacy questions, data-access requests, complaints, or other privacy-related concerns, contact:

Jorvar
Ghana
Email: [Insert Privacy/Support Email]
Phone: [Insert Phone Number]
Website: [Insert Website]

Where Jorvar has appointed a Data Protection Officer or privacy representative, their details may be provided here:

Data Protection Officer: [Insert Name/Title]
Email: [Insert Email]

Jorvar intends to comply with applicable data-protection requirements in Ghana, including the Data Protection Act, 2012 (Act 843) and applicable requirements of the Data Protection Commission of Ghana.

Nothing in this Privacy Policy is intended to remove or reduce any legal rights that you may have under applicable Ghanaian law.